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Hotel Assistant Manager - Front Desk

Position Information

Position Information

Job Title Hotel Assistant Manager - Front Desk
Job Description

At the University of Notre Dame, how you do your job is more important than what you do. We set ambitious goals for ourselves and strive for excellence daily. Like our students, who learn from our faculty not only how to think but also how to live, working at Notre Dame will forever change your life. Because working at Notre Dame isn’t just a job. It’s being part of a family. We’re a family that strives for excellence and accountability in everything we do. We are also a family where we value each employee’s gifts and contributions.

Morris Inn is a AAA 4 Diamond Hotel, placing the hotel in the top 5% of hotels in the United States and sits at the heart of Notre Dame’s storied campus. It continues to be the “living room” of the University of Notre Dame where guests will find the perfect atmosphere in which to enjoy a business lunch, family gathering, special occasion or a casual meal.

Every day, we strengthen and sustain the vibrant culture of Notre Dame to cultivate the gifts and talents of every individual. So, if you see your self serving others through hospitality as a opportunity to provide a smile, a curious mind, and a strong sense of teamwork, then we have a spot on our team for you.

Supervisor Duties:

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

Relay information to shift coming on duty verbally and by using turnover report. Monitor appropriate appearance of front desk area. Maintain departmental supplies.

Resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

Participates in the Manager on Duty Program.

Performs other duties as assigned, requested or deemed necessary by management.

This position will work from the Front Desk.

Front Desk Duties

Check guests in and out of hotel. Process folios and credit cards, using Opera computer PMS. Cash checks and make change. Post charges to guest folios. Balance daily transactions. Act on situations that pose a threat to hotel or guests.

PBX- handle all incoming calls for hotel and guests and various departments. Take and relay messages for department heads, guests, and employees. Receive phone calls from guests to imput In room dining orders.
Accept and enter hotel room reservations. Determine availability of room. Accept information and determine best type of accommodations for guests. Block hotel rooms. Monitor front desk reports on guest reservations.

Concierge Duties:

Assist hotel guests- Receptionist and Cashiering- Answer questions and give directions. Recommend activities and restaurants. Handle complaints. Send and receive faxes, messages, and packages for guests. Properly direct lost and found inquires.

Basic Duties:

To perform all front office duties required for hotel reservation activities. Assure guest satisfaction by carefully handling details and courteous treatment of clientele. Able to fill in as a Guest Service Associate, work PBX, Front Desk and Concierge and Bell Service.

Assist and communicate with other departments. Accept dining reservations when requested. Assist with baggage and guest needs(pillow, towels, etc.) Lend support to other departments as needed.

Group Rooms:

Assist with Group rooms functions to accurately track rooms blocked, picked up, and dropped to ensure contracts are followed and inventory is accurate using binder system. Update software to ensure that pickup is accurately communicated to the sales team so attrition and slippage can be tracked. Provide support setting up blocks, processing payments and closing out folios.

Minimum Qualifications

High school diploma or equivalent and minimum of 1 to 2 years guest service experience required.
Specific qualifications include:
-Computer skills required
-Must present a neat and professional appearance.
-Strong interpersonal skills sufficient, effective and courteous handling of varied clientele.
-Flexible to guest needs.
-Organization, multi-tasking skills as well as excellent interpersonal communication skills.

Preferred Qualifications

In depth knowledge of University polices, procedures and operations is helpful. Office experience and previous switchboard and cashiering experience preferred.

Special Instructions to Applicants
Department Morris Inn (55015)
Department Website www.morrisinn.nd.edu
Family / Sub-Family Hotel / Gnrl Hotel
Career Stream/Level M 1 Supervisor
Department Hiring Pay Range $35,000 - $38,000
Pay ID Bi-Weekly
FLSA Status S1 - FT Exempt
Job Category Administrator/Professional
Job Type Full-time
Schedule: Days of Week & Hours

Mostly evenings 5 days a week.

Schedule: Hours/Week Varies
Schedule: # of months 12

Posting Detail Information

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and others that will enhance our community. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).

Posting Detail Information

Job Posting Date (Campus) 01/09/2018
Job Posting Date (Public) 01/09/2018
Job Closing Date 01/23/2018
Posting Type Open To All Applicants
Posting Number S18028

Advertising & Screening Information

Quick Link for Internal Postings http://jobs.nd.edu/postings/11153

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter/Letter of Application
Optional Documents
  1. Letter of Recommendation 1
  2. Letter of Recommendation 2