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Guest Service Associate (Temporary)

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Position Information

Position Information

Job Title Guest Service Associate (Temporary)
Job Description

To perform all front office duties required for hotel reservation activities. Assure guest satisfaction by carefully handling details and courteous treatment of clientele. Guest Service Associate is able to work PBX, Front Desk and Concierge.
Concierge: Assist hotel guests- Receptionist and Cashiering- Answer questions and give directions. Check guests in and out of hotel. Process folios and credit cards, using Opera computer PMS. Cash checks and make change. Post charges to guest folios. Balance daily transactions. Recommend activities and restaurants. Handle complaints. Send and receive faxes, messages, and packages for guests. Properly direct lost and found inquires. Act on situations that pose a threat to hotel or guests.
PBX- handle all incoming calls for hotel and guests and various departments. Take and relay messages for department heads, guests, and employees.
Accept and enter hotel room reservations. Determine availability of room. Accept information and determine best type of accommodations for guests. Block hotel rooms. Monitor front desk reports on guest reservations.
Assist and communicate with other departments. Accept dining reservations when requested. Assist with baggage and guest needs(pillow, towels, etc.) Lend support to other departments as needed.
Departmental Duties- Relay information to shift coming on duty verbally and by using turnover report. Monitor appropriate appearance of front desk area. Maintain departmental supplies.

Minimum Qualifications

High school diploma or equivalent and minimum of 1 to 2 years guest service experience required.
Specific qualifications include:
-Computer skills required
-Must present a neat and professional appearance.
-Strong interpersonal skills sufficient, effective and courteous handling of varied clientele.
-Flexible to guest needs.
-Organization, multi-tasking skills as well as excellent interpersonal communication skills.

Preferred Qualifications

In depth knowledge of University polices, procedures and operations is helpful. Office experience and previous switchboard and cashiering experience preferred.

Special Instructions to Applicants
Department Morris Inn (55015)
Department Website www.morrisinn.nd.edu
Family / Sub-Family Hotel / Customer Service
Career Stream/Level Temporary
Department Hiring Pay Range 11.02/hour
Pay ID Bi-Weekly
FLSA Status T1 - Non-exempt Temp/On-call Hourly
Job Category Temporary
Job Type Temporary
Schedule: Days of Week & Hours

Variable including evening/weekends and holidays.

Schedule: Hours/Week Varies
Schedule: # of months 12

Posting Detail Information

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and others that will enhance our community. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).

Posting Detail Information

Job Posting Date (Campus) 03/27/2017
Job Posting Date (Public) 03/27/2017
Job Closing Date 05/03/2017
Posting Type Open To All Applicants
Posting Number S17241

Advertising & Screening Information

Quick Link for Internal Postings http://jobs.nd.edu/postings/8331

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents
  1. Resume/Curriculum Vitae
Optional Documents
  1. Cover Letter/Letter of Application
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2